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Bot agent installed but the site doesnt read this?

  • February 17, 2025
  • 3 replies
  • 43 views

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I have installed the bot agent and added the extension, yet the site does not read it and allow me to connect my computer. I tried, restarting system and reinstalling the agent with no luck.

What can i do?

Best answer by Marc Mueller

Hi ​@mois18iw ,

Maybe you want to try this first:

 

  • Try to delete below file if exist, 

C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere\registration.properties

 

and then uninstall and reinstall the Bot Agent and check again?

 

If this does not help,

  • Open Task Manager (as Admin)
  • Click Services
  • Click on STOP on "Automation Anywhere bot" running Service
  • Re-install bot agent

 

Install Guide: 

 

Cheers

Marc

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3 replies

Marc Mueller
Pathfinder Advocate | Tier 6
Forum|alt.badge.img+14
  • Pathfinder Advocate | Tier 6
  • 198 replies
  • Answer
  • February 17, 2025

Hi ​@mois18iw ,

Maybe you want to try this first:

 

  • Try to delete below file if exist, 

C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere\registration.properties

 

and then uninstall and reinstall the Bot Agent and check again?

 

If this does not help,

  • Open Task Manager (as Admin)
  • Click Services
  • Click on STOP on "Automation Anywhere bot" running Service
  • Re-install bot agent

 

Install Guide: 

 

Cheers

Marc


Marc Mueller
Pathfinder Advocate | Tier 6
Forum|alt.badge.img+14
  • Pathfinder Advocate | Tier 6
  • 198 replies
  • February 19, 2025

Hi ​@mois18iw did my solution worked for you?
If not do you get any error message displayed? (if so post a screenshot for us please)

 

Maybe check this link below about firewall, ports and protocols settings: 👇👀

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-firewall-rules.html

Cheers

Marc


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  • Author
  • Cadet | Tier 2
  • 1 reply
  • February 19, 2025

Hey, i was using Brave browser and that caused the problem. Once I switched to Chrome it worked flawlessly. Thanks for the help though :)


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