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mois18iw
Cadet | Tier 2
February 17, 2025
Solved

Bot agent installed but the site doesnt read this?

  • February 17, 2025
  • 3 replies
  • 138 views

I have installed the bot agent and added the extension, yet the site does not read it and allow me to connect my computer. I tried, restarting system and reinstalling the agent with no luck.

What can i do?

    Best answer by Marc Mueller

    Hi ​@mois18iw ,

    Maybe you want to try this first:

     

    • Try to delete below file if exist, 

    C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere\registration.properties

     

    and then uninstall and reinstall the Bot Agent and check again?

     

    If this does not help,

    • Open Task Manager (as Admin)
    • Click Services
    • Click on STOP on "Automation Anywhere bot" running Service
    • Re-install bot agent

     

    Install Guide: 

     

    Cheers

    Marc

    3 replies

    Marc Mueller
    Most Valuable Pathfinder
    Marc MuellerMost Valuable PathfinderAnswer
    Most Valuable Pathfinder
    February 17, 2025

    Hi ​@mois18iw ,

    Maybe you want to try this first:

     

    • Try to delete below file if exist, 

    C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere\registration.properties

     

    and then uninstall and reinstall the Bot Agent and check again?

     

    If this does not help,

    • Open Task Manager (as Admin)
    • Click Services
    • Click on STOP on "Automation Anywhere bot" running Service
    • Re-install bot agent

     

    Install Guide: 

     

    Cheers

    Marc

    🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
      Marc Mueller
      Most Valuable Pathfinder
      Marc MuellerMost Valuable Pathfinder
      Most Valuable Pathfinder
      February 19, 2025

      Hi ​@mois18iw did my solution worked for you?
      If not do you get any error message displayed? (if so post a screenshot for us please)

       

      Maybe check this link below about firewall, ports and protocols settings: 👇👀

      https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-firewall-rules.html

      Cheers

      Marc

      🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
        M
        mois18iwAuthor
        Cadet | Tier 2
        February 19, 2025

        Hey, i was using Brave browser and that caused the problem. Once I switched to Chrome it worked flawlessly. Thanks for the help though :)

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