Advance certification After payment to enroll. it is not enrolled and asking again for a payment

​@Reddy 4531 The email address you sent the inquiry to is the correct place. Remember, we are just now coming off a holiday, so responses may be slower than usual. We will answer your inquiry. 

​@Aaron.Gleason :
I have purchased the certification; however, the exam access has not yet been enabled. This certification is critical for me to complete within the stipulated timeline.

I kindly request that this issue be addressed on priority, as I have not received a satisfactory response so far. Timely resolution is essential for me to meet my deadlines.

Thank you for your prompt attention to this matter.

​@Reddy 4531 I have escalated this internally. We have your email as ma*****.go*********@gmail.com. Expect a response there.