Question

Unable to connect to the Control Room and it may be due to not being able validate the SSL certificate presented by the Control Room.

  • 23 August 2022
  • 1 reply
  • 157 views

Hi

I've followed this doc Add Control Room certificate to Java Credential Store (automationanywhere.com) and added On-premise Control Room SSL certificate on my Computer.

But I'm still getting the error below:

"Unable to connect to the Control Room and it may be due to not being able validate the SSL certificate presented by the Control Room."

This may be due to multiple reasons. To continue, please

1. Check to see if the SSL certificate has been added to the Java Key Store that is bundled with the bot agent.

Then, try again.

If you continue to see this message, please contact your system administrator.

Code: registration.error

Can anyone help provide solution?

Thanks!


1 reply

Userlevel 4
Badge +8

Hi @Chien Ling​ ,

Thank you for writing to us,

Please find below the article to fix the issue:

https://apeople.automationanywhere.com/s/article/Getting-a-Unable-to-connect-to-Control-Room-not-being-able-to-validate-SSL-certficate/p>

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