Unable to connect to the Control Room and it may be due to not being able validate the SSL certificate presented by the Control Room.

  • 23 August 2022
  • 2 replies


I've followed this doc Add Control Room certificate to Java Credential Store ( and added On-premise Control Room SSL certificate on my Computer.

But I'm still getting the error below:

"Unable to connect to the Control Room and it may be due to not being able validate the SSL certificate presented by the Control Room."

This may be due to multiple reasons. To continue, please

1. Check to see if the SSL certificate has been added to the Java Key Store that is bundled with the bot agent.

Then, try again.

If you continue to see this message, please contact your system administrator.

Code: registration.error

Can anyone help provide solution?


2 replies

Userlevel 6
Badge +9

Hi @Chien Ling​ ,

Thank you for writing to us,

Please find below the article to fix the issue:>


If you're having trouble connecting to the Control Room, it could be because the SSL certificate presented by the Control Room isn't validating properly. Here are some steps you can take to troubleshoot:

  1. Check Network Connection:

    • Ensure that your internet connection is stable. Sometimes, connectivity issues can lead to problems in SSL validation.
  2. Verify Control Room URL:

    • Double-check that you are using the correct URL for the Control Room. Typos or using an incorrect address can cause connection problems.
  3. Check Certificate Details:

    • If you are accessing the Control Room through a web browser, look for the padlock icon in the address bar. Click on it to view the SSL certificate details. Confirm that the certificate is valid and issued for the correct domain.
  4. Use a Different Browser:

    • Try accessing the Control Room using a different web browser to rule out any browser-specific issues.
  5. Check Certificate Expiry:

    • Verify the expiration date of the SSL certificate. An expired certificate can lead to connection problems.
  6. Contact Support:

    • If the SSL certificate appears to be valid, but you still can't connect, it's advisable to reach out to the support team for the Control Room. They can provide specific assistance and guidance based on the platform or service you are using.
  7. SSL Certificate Trust Issues:

    • If the SSL certificate is self-signed or from an unrecognized Certificate Authority, you may need to manually trust the certificate. Consult the documentation or support resources for the specific platform you are using for guidance on trusting SSL certificates.

SSL certificates are crucial for secure connections, but occasionally issues arise. By going through these steps, you can identify and resolve potential problems with SSL validation, hopefully restoring your connection to the Control Room.