Hi @Komal.K3 ,

Kindly confirm whether you are using V11 or A360.

If it is V11, and if you have the Outlook V2 Metabot, you can use the GetReadReceiptRequested option within it.

Dear @Komal.K3,

It is possible to request a read receipt and track whether an email has been read using the "Outlook" actions in Automation Anywhere. Here is a general outline of how you can build a bot to achieve this in Automation Anywhere v11:

1. First, you will need to connect to an Outlook account using the "Connect Outlook" action. This action establishes a connection to the Outlook account and allows you to perform various actions on it, such as sending and receiving emails.

2. Next, you can use the "Send Outlook Mail" action to send an email to the recipient. In the "Send Options" section of this action, you can check the "Read Receipt" box to request a read receipt for the email. This will cause Outlook to send a notification to the sender when the email is opened by the recipient.

3. After the email has been sent, you can use the "Get Outlook Mail" action to check for read receipt notifications. To do this, you can use the "Subject" criterion to filter for emails with a specific subject, such as "Read Receipt". You can also use the "Received Date" criterion to filter for read receipt notifications that have been received within a certain time frame.

4. Once you have retrieved the read receipt notification, you can use the "Extract Outlook Mail" action to extract the relevant information from the email. This action allows you to extract specific fields from the email, such as the sender, recipient, subject, and body. You can use the extracted information to determine whether the original email has been read by the recipient.

5. Finally, you can use the "Disconnect Outlook" action to close the connection to the Outlook account.

I hope this helps! Let me know if you have any further questions or need more information.

Regards,