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b.goodsell
Ground Control | Tier 1
January 22, 2024
Solved

Missing User for Salesforce Bot runner via Connector

  • January 22, 2024
  • 3 replies
  • 97 views

I have an account created as both the salesforce connector and the bot runner. When setting up the task in SF, I cannot see the account under Run As User. What is missing?

The user can be run from the control room directly without issue.

Best answer by Tamil Arasu10

Hi @b.goodsell ,

Create a custom role for the new user for the connector configuration setup. This role will map the new user to a specific set of Bot Runners, one or more device pools, and one or more Bot folders

https://docs.automationanywhere.com/bundle/integrations/page/integrations/salesforce-connector/create-salesforce-botcreator.html

3 replies

Tamil Arasu10
Most Valuable Pathfinder
Tamil Arasu10Most Valuable PathfinderAnswer
Most Valuable Pathfinder
January 22, 2024

Hi @b.goodsell ,

Create a custom role for the new user for the connector configuration setup. This role will map the new user to a specific set of Bot Runners, one or more device pools, and one or more Bot folders

https://docs.automationanywhere.com/bundle/integrations/page/integrations/salesforce-connector/create-salesforce-botcreator.html

_Tamil_
T
Cadet | Tier 2
tommethew
Cadet | Tier 2
July 29, 2026

Thanks for sharing this solution. In many cases, the issue comes down to user roles and access mapping rather than the connector itself. Checking the custom role, device pool assignment, and bot folder permissions is a good place to start.

We’ve seen similar setup challenges while working on Salesforce automation projects at Girikon Salesforce Solutions, where proper user access configuration made a big difference in smooth bot execution.

Hope this helps others facing the same issue.

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