How to resolve VDI cycling issue ( keep changing VDI's from one to other)

  • 27 December 2022
  • 0 replies

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When will cycling happen?

  1. If Bot registration is done by different person and handed over to the intended VDI user.
  2. VDI provisioned by Platform is used by multiple users. Multi user of the VDI corrupts the registration of the Bot Agent.


steps to resolve issue:

  1. Request for admin access on the VDI machine using service now Elevated desktop access.
  2. Navigate to service and stop Automation Anywhere Bot Agent service.
  3. After getting access login to the machine and remove the and file from C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere
  4. Remove the device from Control room → Manage → Devices if it's showing as connected.
  5. Navigate to service and start Automation Anywhere Bot Agent service.
  6. Disconnect from the machine and ask the user to follow Bot Registration steps:
    1. Click on local device pop up > Connect local device > Connect to my computer > Single User > Done 
  7. Check the local device pop up to make sure cycling is resolved.
  8. Check C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere if and file were created with latest timestamp.
  9. Request to revoke admin access to VDI machine once the issue is resolved.

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