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Question

How can I edit or delete a WLM template?

  • December 29, 2022
  • 6 replies
  • 403 views

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While creating the WLM queue, I defined the template structure inaccurately and would like to revise the template, or delete it in order to completely redo the template

6 replies

rbkadiyam
Premier Pathfinder | Tier 7
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  • Premier Pathfinder | Tier 7
  • December 29, 2022

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  • Author
  • Cadet | Tier 2
  • December 29, 2022

Thanks, rbkadiyam.  However, it is the template itself that I would like to edit.  Not the work item :)


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  • Navigator | Tier 3
  • December 30, 2022

To get the list of workitem template and their ids:

POST: {{ControlRoomURL}}v3/wlm/workitemmodels/list

 

To delete the workitem template

DELETE: {{ControlRoomURL}}v3/wlm/workitemmodels/id


Padmakumar
Premier Pathfinder | Tier 7
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  • Premier Pathfinder | Tier 7
  • December 30, 2022

Hi @DebiB102172 ,

 

You can access the WLM through Manage → Queues in the CR. Once you are there, select your queue and select the three dots showing at its extreme right side and choose Edit queue icon.

 

Select the Work item structure option from the upcoming window where you will find your current structure. Even-though you have chosen to edit the same, system will not allow you to edit it if its Status is In use. You have to stop the automation on this queue first and then it will allow you to modify the structure.

 


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  • Author
  • Cadet | Tier 2
  • January 3, 2023

Hi @DebiB102172 ,

 

You can access the WLM through Manage → Queues in the CR. Once you are there, select your queue and select the three dots showing at its extreme right side and choose Edit queue icon.

 

Select the Work item structure option from the upcoming window where you will find your current structure. Even-though you have chosen to edit the same, system will not allow you to edit it if its Status is In use. You have to stop the automation on this queue first and then it will allow you to modify the structure.

 

Thank you for your response, Padmakumar.  However, this does not allow you to edit the work item template.  This screen is to modify the work item structure, and not the template itself.


Padmakumar
Premier Pathfinder | Tier 7
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  • Premier Pathfinder | Tier 7
  • January 4, 2023

Hi @DebiB102172 ,

 

You can access the WLM through Manage → Queues in the CR. Once you are there, select your queue and select the three dots showing at its extreme right side and choose Edit queue icon.

 

Select the Work item structure option from the upcoming window where you will find your current structure. Even-though you have chosen to edit the same, system will not allow you to edit it if its Status is In use. You have to stop the automation on this queue first and then it will allow you to modify the structure.

 

Thank you for your response, Padmakumar.  However, this does not allow you to edit the work item template.  This screen is to modify the work item structure, and not the template itself.

 

Then please try recreating the Queue with the required format.