@DebiB102172  https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/workload/cloud-edit-work-items.html

Thanks, rbkadiyam.  However, it is the template itself that I would like to edit.  Not the work item :)

To get the list of workitem template and their ids:

POST: {{ControlRoomURL}}v3/wlm/workitemmodels/list

To delete the workitem template

DELETE: {{ControlRoomURL}}v3/wlm/workitemmodels/id

Hi @DebiB102172 ,

You can access the WLM through Manage → Queues in the CR. Once you are there, select your queue and select the three dots showing at its extreme right side and choose Edit queue icon.

Select the Work item structure option from the upcoming window where you will find your current structure. Even-though you have chosen to edit the same, system will not allow you to edit it if its Status is In use. You have to stop the automation on this queue first and then it will allow you to modify the structure.

Hi @DebiB102172 ,

 

You can access the WLM through Manage → Queues in the CR. Once you are there, select your queue and select the three dots showing at its extreme right side and choose Edit queue icon.

 

Select the Work item structure option from the upcoming window where you will find your current structure. Even-though you have chosen to edit the same, system will not allow you to edit it if its Status is In use. You have to stop the automation on this queue first and then it will allow you to modify the structure.

 

Thank you for your response, Padmakumar.  However, this does not allow you to edit the work item template.  This screen is to modify the work item structure, and not the template itself.

Hi @DebiB102172 ,

 

You can access the WLM through Manage → Queues in the CR. Once you are there, select your queue and select the three dots showing at its extreme right side and choose Edit queue icon.

 

Select the Work item structure option from the upcoming window where you will find your current structure. Even-though you have chosen to edit the same, system will not allow you to edit it if its Status is In use. You have to stop the automation on this queue first and then it will allow you to modify the structure.

 

Thank you for your response, Padmakumar.  However, this does not allow you to edit the work item template.  This screen is to modify the work item structure, and not the template itself.

Then please try recreating the Queue with the required format.