Question

Error in Capture Action

  • 29 May 2023
  • 3 replies
  • 196 views

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Hi, 

I'm having an error like "The recorder has experienced an internal error. Stop recording and try again automation anywhere" however I don't use any antivirus.
 

 

 

 


3 replies

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I already tried this method: 
https://apeople.automationanywhere.com/s/article/Recorder-has-experienced-an-internal-error-Please-stop-recording-and-try-again

 

 

 

Userlevel 5
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@jose0604roberto

Try the following

  1. Stop the Automation Anywhere Bot agent service.
  2. Navigate to C:\ProgramData\AutomationAnywhere\GlobalCache.
  3. Backup the Global cache folder in different location or same folder with different name. (for E.g. GlobalCache_old)
  4. Delete the content of the main Global cache folder not the back up file.
  5. Start the Automation Anywhere Bot agent service.
  6. Try re-running the Bot 

Disable the  A360 extension from Edge browser if you are using Chrome.

 

If above doesn’t work, re-install Bot Agent with administrative grants.  Delete old folders from previous installation:

 

1. C:\Program Files\Automation Anywhere\Bot Agent

2. %ProgramData%\AutomationAnywhere\GlobalCache\embedded-resources

3. C:\ProgramData\AutomationAnywhere

4. C:\Program Files\Automation Anywhere

5. C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere

6. C:\Users\<your username> \AppData\Local\AutomationAnywhere

 

Also, check any related event  in the Event Viewer from Windows.

HTH

Regards

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Hi all.

Maybe this helps.

I just had the same problem. Just for future reference in case you need it, i solved the problem changing the package versión in the next way:

  1. Go to the three dots menu and select Packages


     

  2. Then select the Recorder Packages

 

 

  1. Finally select a previous versión and click on change version button

 

 

That's the way I could solve it. I hope I could help anyone.

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