Question

Error in Capture Action

  • 29 May 2023
  • 2 replies
  • 42 views
jose0604roberto
Badge +1

Hi, 

I'm having an error like "The recorder has experienced an internal error. Stop recording and try again automation anywhere" however I don't use any antivirus.
 

 

 

 

2 replies

jose0604roberto
Badge +1 
I already tried this method: 
https://apeople.automationanywhere.com/s/article/Recorder-has-experienced-an-internal-error-Please-stop-recording-and-try-again

 

 

 

Raul Jaimes
Userlevel 5
Badge +9

@jose0604roberto

Try the following

  1. Stop the Automation Anywhere Bot agent service.
  2. Navigate to C:\ProgramData\AutomationAnywhere\GlobalCache.
  3. Backup the Global cache folder in different location or same folder with different name. (for E.g. GlobalCache_old)
  4. Delete the content of the main Global cache folder not the back up file.
  5. Start the Automation Anywhere Bot agent service.
  6. Try re-running the Bot 

Disable the  A360 extension from Edge browser if you are using Chrome.

 

If above doesn’t work, re-install Bot Agent with administrative grants.  Delete old folders from previous installation:

 

1. C:\Program Files\Automation Anywhere\Bot Agent

2. %ProgramData%\AutomationAnywhere\GlobalCache\embedded-resources

3. C:\ProgramData\AutomationAnywhere

4. C:\Program Files\Automation Anywhere

5. C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere

6. C:\Users\<your username> \AppData\Local\AutomationAnywhere

 

Also, check any related event  in the Event Viewer from Windows.

HTH

Regards

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