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Unable to connect to the Control Room.

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Code: registration.error

please help me on this.

Hi @Kudimiramraj ,

 

What is the Bot runner status showing? Is it connected?

HI @Padmakumar ,

No its not connected. 

 

 

While I’m trying to connect local device to control room getting below error. attached the screen shot.

@Kudimiramraj 

Are you using Community Edition?

Regards

@Raul Jaimes 

Yes I’m using the community edition.

 

HI @Padmakumar ,

No its not connected. 

 

 

Cause

Cause 1 :  Proxy auto-config (PAC) file related issue

Cause 2: Bot Agent Device and Control Room server has different time zone
Resolution/Workaround
Solution 1 :
  • Please follow below article
  • If still you are getting errors related to proxy it can be possibly related to proxy auto-config (PAC) file.
  • Steps to setup System level Proxy PAC setting
1. Download ‘PSTools’ from https://docs.microsoft.com/en-us/sysinternals/downloads/psexec
2. Extract the zip file downloaded from the above step
3. Open an Administrative command prompt 
4. Change to the ‘PSTools’ directory extracted in step 2 eg: if extracted to D:\PSTools  
5. Execute the command ".\psexec -i -s -d cmd" (new command prompt will be opened) 
6. Execute the command "whoami" and verify the user name is "nt authority\system" 
7. Execute the command "inetcpl.cpl" in the “nt authority\system” command window
a. Click on “Connections” -> “LAN Settings”, 
b. Select “Use automatic configuration script” checkbox
c. Enter the Proxy PAC URL
8. Click on “Ok”
9. Now try to add the device to control room 

Solution 2 :
  • Make sure that Bot Agent Device and Control Room server time zone are same

@Kudimiramraj

Restart Bot agent service.

Execute the diagnostic tool to identify any error related with proxy or websocket.

 

C:\Program Files\Automation Anywhere\Bot Agent>AADiagnosticUtility.exe -checkWSError https://community.cloud.automationanywhere.digital/

 

HTH

Regards

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