Seeking Guidance: Moving from RPA Production Support to RPA Business Analyst

Hi everyone,

I currently work as an RPA FMS (Production Support) Engineer and will soon have 2 years of experience supporting RPA bots in banking projects. My responsibilities include monitoring bots, troubleshooting failures, analyzing logs, and coordinating with developers to resolve issues.

I am interested in transitioning into an RPA Business Analyst role.

Could someone guide me on:

• Whether it is possible to move from RPA FMS to RPA Business Analyst?

• What skills or tools I should learn (process documentation, PDD/BRD, process mapping, etc.)?

• What steps I should take to make this transition within the next 1–2 years?

Any advice or suggestions would be greatly appreciated.

Thank you!