Regarding pop-up display when using the recorder function

  • 4 April 2024
  • 2 replies


When I tried to use the recorder function, the attached pop-up was displayed. How should I respond?

2 replies

Userlevel 6
Badge +15

Hi @FumiO105908,

Looks your device and bot agent haven’t connected yet. Thus, you got a above popup.

Please check out the link and register the device 

Install Bot Agent and register device

Badge +4
  1. Make sure you have selected the correct device at the left Side. 


  2. Make sure you entered the correct credentials for the device at your profile under My settings > Devices > Credentials