Answer

Bot stuck in progress - status is active - can't stop

Forum|Forum|3 years ago
November 14, 2022
2 replies
539 views

EB3
Ground Control | Tier 1

Hi

I was running a bot on Community Edition and I believe it may be stuck in a loop as I get this error when I try to run something else or remove device:

UNKNOWN: User: (XYZ) is already running a bot on device: (ABC)

If the problem persists, please contact...

Is there any way I can resolve this? I've tried multiple different solutions and followed prior community messages.

Thank you

Best answer by arjun.meda

Check out the article in this link for the solution:

A

+12

Automation Anywhere Team
Automation Anywhere Team
Forum|Forum|3 years ago
November 16, 2022

Hi @Eren Bozdag ,

Please check below workaround that may help in resolving the issue:

Try the below steps one by one and check.

Restart Bot Agent service

OR

Go to Devices -> My Devices and remove the device from the list and add it again.
Restart Bot Agent service

OR

Follow below steps -

Uninstall Bot Agent
Delete files in C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere
Download and install Bot Agent again
Log in to Control Room, Go to Devices -> My Devices, Add device, if device already exists, then overwrite