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Bot won't run

  • November 16, 2023
  • 4 replies
  • 173 views
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When I click run bot - pop-up deploying to your computer - user not logged into machine (see screenshot attached) 

 

I have tried troubleshooting 1, 2 and 3 and the problem is ongoing. I’ve double checked the login credentials and they are correct. I’ve tried uninstalling the bot agent and re-installing and it also didn’t work.

Best answer by Abhay Naik

Hi @caleb_sull ,

Could you check the device name where you are trying to deploy the bot. Go to the Command Prompt and type “Whoami” And value that you get will be your Device username and enter your device password. Then click on “Save and Retry”

 

Hope this help!

4 replies

Abhay Naik
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  • Abhay Naik
  • Navigator | Tier 3
  • Answer
  • November 16, 2023

Hi @caleb_sull ,

Could you check the device name where you are trying to deploy the bot. Go to the Command Prompt and type “Whoami” And value that you get will be your Device username and enter your device password. Then click on “Save and Retry”

 

Hope this help!

Abhay Naik
Aaron.Gleason
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  • caleb_sull
  • Author
  • Cadet | Tier 2
  • November 16, 2023

Hi Abhay Naik, 

 

Thank you for your suggestion, unfortunately it didn’t work. I double checked my credentials were correct but still no luck

 

Kind regards, 

Caleb. 

Aaron.Gleason
Automation Anywhere Team
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  • Aaron.Gleason
  • Automation Anywhere Team
  • November 16, 2023

Abhay is correct, but try leaving the password field blank. Note that the device username is in this format:

ComputerName\LocalUserName

Be certain to use a backslash between the computer name and the local user name. 

Micah.Smith
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Most Valuable Pathfinder
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  • ChanduMohammadMost Valuable Pathfinder
  • Most Valuable Pathfinder
  • November 16, 2023

Hi @caleb_sull 

If none of the previous worked, delete the registration for the device doing the following:

  1. Stop the Automation Anywhere Bot service. You can search “services” in your windows » search for “ Automation Anywhere Bot service” » right click to stop
  2. Delete the registration.properties file found in 
    C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere
  3. Start the Automation Anywhere Bot service.
Chand
Abhay Naik
Aaron.Gleason
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