Question

Error while capturing Input using redorder

  • 22 August 2023
  • 4 replies
  • 58 views

Badge +1

 

 

Hi.

I’m using automation anywhere.

When I try to capture a INPUT using the Recorder for some reason looks like it moves o simply recognize the control lower.

The funny part is that just happen in one server, when I tested in my end it works fine, when I tested in the QA server, It also work fine but It’s deploy in productive I got this error.

During the execution everything goes fine but when the control is reach and the robot sends a backspace something happen that make it lost focus and the value is not updated.

 


4 replies

Userlevel 5
Badge +9

Check your windows “Zoom” settings on view to see if they’ve been adjusted…can’t tell if this is in a web browser, but I’ve seen Similar issues if chrome is zoomed in

Badge +1

Hi, 

I’ve tried as you recommend but It didn’t work.

Also I found a similar suggestion in the follow post : How do I resolve Recorder > Capture not recognizing text boxes? | Community (automationanywhere.com)

The zoom is 100% and the resolution I set it as recommend in the post.

 

I’am working with Microsoft Edge Brower . Versión 116.0.1938.54 (Compilación oficial) (64 bits), Windows Server 2019 STD

Any other suggestion ? 

Is there a way to compere both environments?

 

 

Userlevel 5
Badge +10

@christian.romero  : please check the desktop resolution and browser zoom percentage as well.

Userlevel 5
Badge +9

@christian.romero 

Add an action to identify if screen resolution is causing the issue,

In Powershell:

(Get-WmiObject -Class Win32_VideoController).VideoModeDescription;

 

in a web browser:

 

Let us know yoru feedback,

 

Regards

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