When I am adding Logic to enhance IQ Bot Extraction results, I am getting the below error for python. This started happening after the update to version 25. Can someone please assist on this issue?

  • 6 October 2022
  • 7 replies


7 replies

Userlevel 6
Badge +15

Hi @Kevin Mylakkattu​ ,


Could you please verify that Python is installed on the machine?


Installed but not working - please restart the IQ BOT services using the .bat file which is available in the IQ BOT installation location.





Userlevel 6
Badge +16

Hi @Kevin Mylakkattu​ ,


If you are using OnPrem IQBOT, i'd recommend checking Python installed on or not. If this is not helping you, I'd recommend opening a support ticket with AA using below link. So support team can connect with you for closure.>


if you don't have access to the above link, Send an email to AA Support team "" to get the access.

It is happening for all python logic.

I verified installation on the machine, it is there.

Yes I did check Python and Restarted the services.

Badge +4

Is this happening for all python logic or just the re package?

Userlevel 6
Badge +16

I think reaching out to support team will be best option @Kevin Mylakkattu​