You can use this package, it is based on ServiceNow REST API:

https://botstore.automationanywhere.com/bot/servicenow-package/p>

Have you tried your query through postman ? Does it work there ?

Refer servicenow docs for rest api. You could also use rest service package to to make request directly instead of this package.

Hi Sumit, We have used that package but when we try to get record it doesn't fetch anything