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Vimala 7869
Ground Control | Tier 1
July 12, 2022
Question

We are facing following issues for A360 installed with On-Premises Custom/Express options:

  • July 12, 2022
  • 1 reply
  • 108 views

1. Unable to see user created Automation_Anywhere folder structure in A360 control room. Path for the folder structure : 'C:\Users\Administrator\Documents\Automation Anywhere Files\Automation Anywhere\My Tasks\Automation_Anywhere'

 

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2. Task bots with '.atmx' extension imported from A11.x are not visible in Bots folder of A360 control room. 

 

We are unable to perform migration due to above mentioned issues. In AA 11.2 we had Automation Anywhere Enterprise Client where the folder structure was visible and we were able to edit '.atmx' files which were created on older version of AA 10.x.

    1 reply

    A
    Automation Anywhere Team
    Automation Anywhere Team
    Automation Anywhere Team
    October 19, 2022

    Hello @Vimala Padasali​ 

     

    The folder structure you have mentioned is for V11 and in A360 we do not have a similar folder structure. You can create any folder under Bots.

     

    Also imported atmx files will be available in the public tab not in the private tab.

     

    If you are still facing an issue then please create a support case

     

     

    How to create a support case :

     

    https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

     

    if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

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