User is already running a bot on device

I attempted to run a bot, but it remained inactive for an extended period, so I decided to click on Cancel.

After that, I tried running it again, but I received the following message:

User: (user_id) is already running a bot on device: (device_id)

I also tried deleting the device, but encountered this message:

Cannot delete device, as it is part of an active bot deployment.

To resolve the issue, I have attempted the following actions without success:

1. Restarted the "Automation Anywhere Bot Agent" service.
2. Tried to reset the "Automation Anywhere Bot Agent" service, but the service did not appear.
3. Uninstalled and reinstalled the agent.
4. Uninstalled the agent and cleaned the AA folders in the user profile.
5. Restarted the computer.
6. Left the computer shut down (clean shutdown with no sleep or hibernation) overnight.

Despite these efforts, the issue remains unresolved.

Thank you for your assistance.

Best regards.