UNKOWN: User:(user id) is already running a bot on device: (device name)

Hello,

We are repeatedly getting error pop up when we try to run the task on A360. The error pop up says UNKOWN: User:(user id) is already running a bot on device: (device name).

 We also see, the task is listed in pending execution state under CR->In Progress screen even though the task is successfully completed.

The only workaround we are aware is to restart bot agent service and we are doing almost every-time before running a task.

We see similar issues reported by other users here but none has found a solution yet.

https://apeople.automationanywhere.com/s/question/0D52t00001b0rvkCAA/why-am-i-getting-this-error-while-trying-to-run-a-bot-unknown-user-username-is-already-running-a-bot-on-device-if-the-problem-persists-please-contact-your-system-administrator?language=en_US__;!!KLCbKzk!jzFApkASE3W4sOY5Rlfbx5iyY1u_iiY8SJjsbO7cEYNO3E-RbmHFCiV8vlcbcAwqHLLh74ulmXIgYPxt2LGNwQeihmSEX6Dq7kQ$"alt="https://urldefense.com/v3/__https://apeople.automationanywhere.com/s/question/0D52t00001b0rvkCAA/why-am-i-getting-this-error-while-trying-to-run-a-bot-unknown-user-username-is-already-running-a-bot-on-device-if-the-problem-persists-please-contact-your-system-administrator?language=en_US__;!!KLCbKzk!jzFApkASE3W4sOY5Rlfbx5iyY1u_iiY8SJjsbO7cEYNO3E-RbmHFCiV8vlcbcAwqHLLh74ulmXIgYPxt2LGNwQeihmSEX6Dq7kQ$"target="_blank">https://apeople.automationanywhere.com/s/question/0D52t00001b0rvkCAA/why-am-i-getting-this-error-while-trying-to-run-a-bot-unknown-user-username-is-already-running-a-bot-on-device-if-the-problem-persists-please-contact-your-system-administrator?language=en_US

https://apeople.automationanywhere.com/s/question/0D52t00001bVGbmCAG/i-still-get-the-error-unknown-user-username-is-already-running-a-bot-on-the-device-if-the-problem-persists-contact-your-system-administrator-can-anybody-help-me?language=en_US__;!!KLCbKzk!jzFApkASE3W4sOY5Rlfbx5iyY1u_iiY8SJjsbO7cEYNO3E-RbmHFCiV8vlcbcAwqHLLh74ulmXIgYPxt2LGNwQeihmSEUtVVlf4$"alt="https://urldefense.com/v3/__https://apeople.automationanywhere.com/s/question/0D52t00001bVGbmCAG/i-still-get-the-error-unknown-user-username-is-already-running-a-bot-on-the-device-if-the-problem-persists-contact-your-system-administrator-can-anybody-help-me?language=en_US__;!!KLCbKzk!jzFApkASE3W4sOY5Rlfbx5iyY1u_iiY8SJjsbO7cEYNO3E-RbmHFCiV8vlcbcAwqHLLh74ulmXIgYPxt2LGNwQeihmSEUtVVlf4$"target="_blank">https://apeople.automationanywhere.com/s/question/0D52t00001bVGbmCAG/i-still-get-the-error-unknown-user-username-is-already-running-a-bot-on-the-device-if-the-problem-persists-contact-your-system-administrator-can-anybody-help-me?language=en_US