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S
Sushil.S1
Cadet | Tier 2
April 24, 2022
Question

Unable to load IQbot.

  • April 24, 2022
  • 3 replies
  • 170 views

We are trying to access the IQbot dashboard for our on-prem A360 enterprise, but from past few days we are unable to load the webpage for it. While loading it would only say bad gateway. We are not sure if it's a bug or something else.

 

Kindly help resolve this issue.

    3 replies

    Tamil Arasu10
    Most Valuable Pathfinder
    Tamil Arasu10Most Valuable Pathfinder
    Most Valuable Pathfinder
    April 25, 2022

    Hi @Sushil Singh​ ,

     

    Please follow the below steps to restart iqbot services via batch file.

     

    Run the stop services file at C:\Program Files (x86)\Automation Anywhere IQ Bot 6.X Beta \Configurations. 5. 2) Run the start services file at the same location.

     

    Please let me know if the issue is remains

     

    Thanks!

     

     

     

     

     

    _Tamil_
    S
    Sushil.S1Author
    Cadet | Tier 2
    April 25, 2022

    running the stopandunistantall and after that runandinstall did the work for me.

     

    Thank you guys.

    A
    Automation Anywhere Team
    Automation Anywhere Team
    Automation Anywhere Team
    April 25, 2022

    @Sushil Singh​  : Please check the below in the iqbot server

     

    1. http://localhost:8100/healcheck( All results should give OK )
    2. check if all the iqbot services are running
    3. Please run the restart.bat file in iqbot installation folder i.e for eg: C:\Program Files (x86)\Automation Anywhere IQ Bot \Configurations\ restart.bat

     

    if you are still facing the issue. please raise a support case \ Email us at support@automationanywhere.com to investigate further on this issue

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