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Question

Unable to Launch AAE Client

  • May 24, 2022
  • 3 replies
  • 50 views

imageIt is getting stuck at the same page not moving ahead

3 replies

Tamil Arasu10
Most Valuable Pathfinder
Forum|alt.badge.img+18
  • Most Valuable Pathfinder
  • May 24, 2022

Hi @Ramesh Pasupuleti​ ,

 

Please check the AAE client services on Task manager->Services whether the services are running?


  • Author
  • Cadet | Tier 2
  • May 24, 2022

AAE client services, CR is in working status and only Client is not working , it least it is not going until login screen getting stuck at as per above snapshot.


Forum|alt.badge.img+12

Hi,

 

Please try the below options.

 

  1. Reboot the machine
  2. Reinstall AAE client
  3. Check windows event viewer for any errors if this is recently started
  4. Make sure Client to CR connection is available, try browsing CR on the same machine

 

Thanks,

Moxit