Skip to main content
Cadet | Tier 2
May 24, 2022
Question

Unable to Launch AAE Client

  • May 24, 2022
  • 3 replies
  • 110 views

imageIt is getting stuck at the same page not moving ahead

    3 replies

    Tamil Arasu10
    Most Valuable Pathfinder
    Most Valuable Pathfinder
    May 24, 2022

    Hi @Ramesh Pasupuleti​ ,

     

    Please check the AAE client services on Task manager->Services whether the services are running?

    _Tamil_
    Rame 5223Author
    Cadet | Tier 2
    May 24, 2022

    AAE client services, CR is in working status and only Client is not working , it least it is not going until login screen getting stuck at as per above snapshot.

    Automation Anywhere Team
    September 22, 2022

    Hi,

     

    Please try the below options.

     

    1. Reboot the machine
    2. Reinstall AAE client
    3. Check windows event viewer for any errors if this is recently started
    4. Make sure Client to CR connection is available, try browsing CR on the same machine

     

    Thanks,

    Moxit