unable to fetch Email server credentials from valut

  • 23 April 2024
  • 7 replies

Badge +5

i have trying to fetch email server credential from credential locker,

As the page went as error while selecting credentials ,

please find the attached screenshot,

@Tamil Arasu10 please help on this 

7 replies

Userlevel 4
Badge +12

This is the known issue in Automation Anywhere currently 


Blog :


Solution : You need to install the versions below to that version: of Google Chrome browser: 124.x (124.0.6367.60 or 124.0.6367.61) and Edge browser: 124.x (124.0.2478.51)


Thank you 

Userlevel 6
Badge +15

Hi @Vaandu,

Please find the above solution from @Ganesh Bhat ( Many thanks for sharing this..!). let me know if the solution helps for you.

Userlevel 2
Badge +6

Use Firefox


Run this in your browser console after you login to your automation anywhere instance. This will remove this error for this session/ use any user script extension to automatically do it.


function removeAriaOwnsAttribute(element) {
if (element.hasAttribute('aria-owns')) {

function mutationCallback(mutationsList, observer) {
mutationsList.forEach(mutation => {

const observer = new MutationObserver(mutationCallback);
observer.observe(document.documentElement, {
attributes: true,
childList: true,
subtree: true,
attributeFilter: ['aria-owns']



Badge +5

@Tamil Arasu10  , i have updated my browser as per instructions from @Ganesh Bhat  , cleared my history , cache files. now fetching the email id from locker is solved but when i place loop action for save attachments - it went again same page load error ,


Userlevel 6
Badge +16

Hi @Vaandu 

Check if your chrome got updated back to latest version, if not try accessing CR in Firefox


We are receiving the same issue with 123.x



Userlevel 3
Badge +7

Hi @Vaandu ,

You’ll find the details and the resolution here