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Navigator | Tier 3
May 12, 2020
Question

Unable to download the bot or the dependencies to the device

  • May 12, 2020
  • 38 replies
  • 6072 views

Screen Shot 2020-05-12 at 5.39.07 PM

 

 

I have plenty of disc space available. I tried uninstalling and reinstalling the bot agent service and removing my device and re-adding it. No luck. I'm using the Community Edition. Can anyone help please?

 

Thanks.

38 replies

DorianAuthor
Navigator | Tier 3
June 24, 2020

It looks like your local device isn't connected. You shouldn't see the yellow exclamation mark, you should see a green check mark like this:

 

Screen Shot 2020-06-24 at 3.13.27 PM

Automation Anywhere Team
June 24, 2020

Hi Perla,

 

I think zoom meeting would be much better option.

 

Automation Anywhere Team
June 24, 2020

Hi Dorian,

 

Would you mind if i can connect with you after i finish with Perla?

 

Cadet | Tier 2
June 24, 2020

​Something went wrong, I don't see anyone in my meeting. would you like to send us your zoom meeting info?

DorianAuthor
Navigator | Tier 3
June 24, 2020

Works for me, I am already in the meeting. Please join.

Automation Anywhere Team
June 24, 2020

Hi Perla,

 

As @dorian mention still the device is not connected, if you want then can also connect through zoom today as well.

 

Cadet | Tier 2
June 24, 2020

​I was able to uninstall and reinstall. I deleted all AA files, including the Cache files. I am now getting the following error message.... Error message

Automation Anywhere Team
June 24, 2020

Hi Perla,

 

Let me connect to the meeting details you have provided.

 

 

DorianAuthor
Navigator | Tier 3
June 24, 2020

So many issues with this! Who decided that this product was ready for production? It clearly IS NOT!

Automation Anywhere Team
June 24, 2020

Hi Dorian,

 

We can connect through zoom to have a look for few minutes today or tomorrow early morning.