Hi Team,
I have created a new Learning instance in IQBOT A360 and the documents are scanned PDF's when i am adding extra documents to the Existing Learning instance it should create a new group but all files(Scanned PDF's) moving to Unclassified Group it is not creating new Group to train
Note : The same PDF's are classified in V11 Enterprise edition
Kindly Need your help to check this issue as the earliest possible
Are you using Abbyy OCR ? If yes, please check if the OCR plugin folder is configured. Link https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/iq-bot/extraction/iqb-ocr-abbyy.html
if you are still facing an issue then please create a support case
How to create a support case :
https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud
if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get access.
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