Unable to connect my device to control room. Its showing error like

  • 12 August 2022
  • 1 reply

AA Login issueUnable to reach the device

This may be due to a network connectivity issue with the device. To continue, please check that the device is running and connected to the internet and try again.


If you continue to see this message, please contact your system administrator.




Please help on this.

1 reply

Userlevel 7
Badge +10

Hi @Suneel Kumar​ ,


Good Day!


Please refer the below KB article for the reported error and follow the steps:>


If you are still facing an issue then please create a support case


How to create a support case :>

if you don't have access to the above link, email the AA Support team "" to get the access.


Thank you.