Question

Stuck in "Ready to run" status when running bot with queue

  • 2 February 2023
  • 2 replies
  • 278 views
Andoni
Userlevel 3
Badge +8

Hello, I’m using A360 v27 (on-prem) and whenever I run bot with queue the workitem status is permanently “Ready to run”, without ever starting to run. Why is this?? I am starting to suspect that the product is not working as it should….

2 replies

rbkadiyam
Rank
Userlevel 5
Badge +14

@Andoni can you check if that user/bot id have access for the queue ?

Ramesh B Kadiyam
Andoni
Userlevel 3
Badge +8

@Andoni can you check if that user/bot id have access for the queue ?

Hi @rbkadiyam , Thanks for the response! As far as we’ve and corroborate with AA support, this was a defect from Automation A370 v27 which was solved from v28 onwards

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