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Question

Stuck in "Ready to run" status when running bot with queue

  • February 2, 2023
  • 2 replies
  • 441 views
Andoni_1
Navigator | Tier 3
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Hello, I’m using A360 v27 (on-prem) and whenever I run bot with queue the workitem status is permanently “Ready to run”, without ever starting to run. Why is this?? I am starting to suspect that the product is not working as it should….

2 replies

rbkadiyam
Premier Pathfinder | Tier 7
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  • rbkadiyam
  • Premier Pathfinder | Tier 7
  • 625 replies
  • February 2, 2023

@Andoni can you check if that user/bot id have access for the queue ?

Ramesh B Kadiyam
Andoni_1
Navigator | Tier 3
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  • Andoni_1
  • Author
  • Navigator | Tier 3
  • 85 replies
  • November 8, 2023

@Andoni can you check if that user/bot id have access for the queue ?

Hi @rbkadiyam , Thanks for the response! As far as we’ve and corroborate with AA support, this was a defect from Automation A370 v27 which was solved from v28 onwards


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