Hi @Zhen Yi Koh ,
I'd recommend you to connect with your DB team they can help you out on checking the connectivity issue. Also please refrain putting sensitive information like IP in this pubic forums.
Also open a support ticket with AA using below link
https://apeople.automationanywhere.com/s/support/p>
if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.
Sadly our company DB team is me and only me. 😶
Follow the below steps to see if you can resolve the issue.
Step 1 - Check that you can ping the SQL Server box.
Step 2 - Check that the SQL Services are running.
Step 3 - Check that the SQL Server Browser service is running.
Step 4 - Check that you are using the correct SQL Server instance name.
Regards,
Rachel Gomez