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Jeff Cook Howmet
Cadet | Tier 2
April 20, 2023
Question

ServiceNow Delete Attachment

  • April 20, 2023
  • 2 replies
  • 194 views

Using the ServiceNow Delete Attachment action, SysID is required. My dilemma is that I do not know the SysID. How do I gain the SysID from ServiceNow based on attachment name so that I can automate the deletion of the file?

    2 replies

    rbkadiyam
    Premier Pathfinder | Tier 7
    rbkadiyam
    Premier Pathfinder | Tier 7
    April 20, 2023

    @Jeff Cook Howmet  this might help you 

    https://www.servicenow.com/community/now-platform-forum/how-do-you-get-the-attachment-s-sys-id-that-is-on-the-kb/m-p/1092986

    Ramesh B Kadiyam
    J
    Jeff Cook HowmetAuthor
    Cadet | Tier 2
    April 20, 2023

    Thanks. But, I can get the sysid manually as described above but within Automation Anywhere, I want to delete an attachment by file name. I don’t have access to the SysID from within Automation Anywhere. 

    So, how do I get the SysID of the attachments to feed into the ServiceNow Delete Attachment action. The only param available in the action is SysID.

    Thanks,

    Jeff

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