Question

SelectMailItem action from OutlookV2 metabot only works for the firs email in the mailbox. It fails for all remaining emails.

  • 29 April 2022
  • 2 replies
  • 12 views

The robot first fetches the list of email via the GetAllMailIDsArray action from OutlookV2 metabot.

 

Then the robot has to loop over each mail and one of the first actions done on the mail is the SelectMailItem action from metabot OutlookV2.

 

We see that this action works for the first email from the list, but fails for all other emails from the list.

 

This issue is not consistent and doesn't happen all the time, but it does happen more than we want to.

 


2 replies

it would be better if you place the error messages and screeenshot here. without that its hard to understand the issue

 

Userlevel 4
Badge +8

@Thomas Geerinckx​ :

 

please create a support case

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

 

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get access.

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