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Runas user(s) are not added to the consumer role

  • April 25, 2024
  • 3 replies
  • 947 views

Andoni_1
Navigator | Tier 3
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Hello there,

We are using A360 Cloud and whenever we try to run a bot with queue (which previously was run without any issues) I encounter with the following message:

“Runas user(s) are not added to the consumer role”

 

Which is weird, as the roles that the bot runner has assigned are both part of queue consumer permissions and device pool ones as well…really annoying.

 

Cheers!

 

Best answer by Andoni_1

Solved. It seems that now even though my user has AAE_Admin role assigned I need to have assigned another custom role in which the bot runner must be added within the Run As tab. Weird

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3 replies

Andoni_1
Navigator | Tier 3
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  • Author
  • Navigator | Tier 3
  • Answer
  • April 25, 2024

Solved. It seems that now even though my user has AAE_Admin role assigned I need to have assigned another custom role in which the bot runner must be added within the Run As tab. Weird


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This also happened to us when we performed an upgrade of AA to Automation 360 build 23234 - we had to change our bot developer role and added all devices in the run as section


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  • Cadet | Tier 2
  • July 28, 2025

Faced the same error, went in to Roles tab and assigned the machine, works fine. thanks for pointing out the direction