Hi,
I was trying to define an image button using AISense recorder and it is showing this error every time when I do so.
Please help me with this.
Recorder has experienced an internal error. Please stop recording and try again
Userlevel 2
+5
Hi
could you please put an image to your post?
Did you get the red rectangle around your objects you want to capture?
Userlevel 5
+14
AI Sense Recorder crashes with the error: 'Recorder has experienced an internal error. Please stop recording and try again.'
Cause
AV was blocking files/dlls being used by the Recorder. Trend Micro (AV) in particular was found to affect the recorder and cause crash while using AI Sense Recorder.
Resolution/Workaround
Whitelist all Automation360 folders within AV:Paths to be whitelisted:
* C:\Program Files\Automation Anywhere\Bot Agent
* C:\ProgramData\AutomationAnywhere\GlobalCache\embedded-resources
* C:\ProgramData\ABBYY
* C:\Program Files\ABBYY SDK
* C:\Users\<useid>\AppData\Local\AutomationAnywhere
* C:\Windows\System32\Windows.Media.Ocr.dll
* C:\Windows\System32\config\systemprofile\AppData\Local * C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere *C:\ProgramData\AutomationAnywhere\
te: <userid> refers to the user that is being used in the runner/Creator device.
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