Recorder has experienced an internal error. Please stop recording and try again

Hi @ajith 2492,

could you please put an image to your post?

Did you get the red rectangle around your objects you want to capture?

AI Sense Recorder crashes with the error: 'Recorder has experienced an internal error. Please stop recording and try again.'

Cause

AV was blocking files/dlls being used by the Recorder. Trend Micro (AV) in particular was found to affect the recorder and cause crash while using AI Sense Recorder.

Resolution/Workaround

Whitelist all Automation360 folders within AV:Paths to be whitelisted:
* C:\Program Files\Automation Anywhere\Bot Agent
* C:\ProgramData\AutomationAnywhere\GlobalCache\embedded-resources
* C:\ProgramData\ABBYY
* C:\Program Files\ABBYY SDK
* C:\Users\<useid>\AppData\Local\AutomationAnywhere 
* C:\Windows\System32\Windows.Media.Ocr.dll
* C:\Windows\System32\config\systemprofile\AppData\Local * C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere *C:\ProgramData\AutomationAnywhere\

te: <userid> refers to the user that is being used in the runner/Creator device.