Question

Recorder has experienced an internal error. Please stop recording and try again

  • 1 February 2023
  • 2 replies
  • 195 views

Badge +4

Hi,

I was trying to define an image button using AISense recorder and it is showing this error every time when I do so.

Please help me with this. 

 


2 replies

Userlevel 2
Badge +5

Hi @ajith 2492,

could you please put an image to your post?

Did you get the red rectangle around your objects you want to capture?

Userlevel 5
Badge +14

AI Sense Recorder crashes with the error: 'Recorder has experienced an internal error. Please stop recording and try again.'

Cause

AV was blocking files/dlls being used by the Recorder. Trend Micro (AV) in particular was found to affect the recorder and cause crash while using AI Sense Recorder.

Resolution/Workaround

Whitelist all Automation360 folders within AV:Paths to be whitelisted:
* C:\Program Files\Automation Anywhere\Bot Agent
* C:\ProgramData\AutomationAnywhere\GlobalCache\embedded-resources
* C:\ProgramData\ABBYY
* C:\Program Files\ABBYY SDK
* C:\Users\<useid>\AppData\Local\AutomationAnywhere 
* C:\Windows\System32\Windows.Media.Ocr.dll
* C:\Windows\System32\config\systemprofile\AppData\Local * C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere *C:\ProgramData\AutomationAnywhere\

te: <userid> refers to the user that is being used in the runner/Creator device.

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