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Question

Recorder Capture - universal recorder not starting

  • August 20, 2023
  • 4 replies
  • 250 views
J
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I am trying to add a new recorder capture step into an existing bot. The window opens ready to capture, and I can highlight the area I want to click on.

 

 

However, the recorder doesn’t start and it stays permanently on this screen:

 

 

 

However, if I create a new bot from scratch and try to do the same steps, the recorder works and I am able to capture what I need.

 

I’m confused as to why the recorder won’t work in the existing bot? 

4 replies

A
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  • Akshaya 7681
  • Cadet | Tier 2
  • August 21, 2023

@jane.neasham Could you please update the recorder package to the latest version in the existing bot and try to record again.

J
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  • jane.neasham
  • Author
  • Cadet | Tier 2
  • August 21, 2023

I have checked and I have version 2.13.6-20230809-153403 - is the most recent? Looks like it was updated on 16/08/2023

A
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  • Akshaya 7681
  • Cadet | Tier 2
  • August 21, 2023

@jane.neasham I also faced this issue and updating the recorder package on the particular bot from packages as in screenshot worked for me.

 

J
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  • jane.neasham
  • Author
  • Cadet | Tier 2
  • August 21, 2023

Yes, this solution has worked. I can now use the recorder capture in existing bots. 

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