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Process data is not being transmitted to Insight. The process runs successfully, but no datapoints are generated. This happens often, with a frequency of even 50/50. There is no trust in the Insight reports at all.

I have bot what runs 2 times per day in production environment and of course scheduled way.

Data comes in insight okey, but common matter is missing data points in one day in insight. It cannot be license or system update related because i can see some data.

Some bots have correct data like in months but some bots have big problem get relevant data in insight reports. We cannot trust insight reports at this moment. So we are using also log to file same variables to get relevant run reports.

Are there any known issues what can cause data missing/corruption. Like special characters etc?

facts: code lines goes to end 100%. I have log to file step after analyze close and I can see txt file relevant data. so code goes over analyze close step.
code has only 1 analyze start and 1 analyze end. steps are same level. Analyze steps are not inside the loop.
There are no way it do not take analyze start and analyze end step.

 

so it is like day 11.11 in log to file step show me:

11.11 07:00 Process started “variable” “day started”

11.11 09:00 Process started “variable” “OK”

day 18.11

18.11 07:00 Process started “variable” “day started”

18.11 09:00 Process started “variable” “OK”

 

Insight should show and show correctly day 11th:

11.11 07:00 Process started “variable” “day started”

11.11 09:00 Process started “variable” “OK”

 

but problematic day I see only one datapoint from day 18th:

18.11 09:00 Process started “variable” “OK”

why clock 07 run data do not show in insight? what could cause this?

Unfortunately I have no answer as to the why, but I can confirm seeing very similar behavior at a number of customer locations. We have, unfortunately, left off suggesting folks use Bot Insights altogether. For those willing to pay we use CoE Manager, for others we port logs to other systems such as Big Query and use that for trending and analysis.


any idea is this on-premises issue only or cloud too?


I have seen this in cloud; I don’t currently have any on-prem customers to verify against.


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