Problems with recorder on mozila firefox (plug-ins?)

  • 5 February 2024
  • 1 reply

Userlevel 2
Badge +9

I am experiencing difficulties with some recorders in the Mozila Firefox browser, at times during recording the message “Your Firefox plug-in is not installed or disabled. For troubleshooting help, visit the Automation Anywhere documentation and search for 'Firefox plug-in'” but I have already accessed the link below and both Firefox and the recorder package are in versions higher than the one with the known problem.



Does anyone know how I can solve it? I've already tried to install the plugin as stated in the AA documentation, but without success either!

Automation 360 - Seu plug-in do Firefox não está instalado ou desativado (

1 reply

Userlevel 3
Badge +5

Hello @Polyana 8891

Thank you for sharing your question.

I would recommend that you submit a formal support ticket so of our support members can assist you with this.
To submit a support ticket, visit the Support Portal. (LINK)

If you are unable to access this page, please reach out to your account representative for troubleshooting assistance.

Rima Sengupta

Pathfinder Community Team