Question

Problems with recorder on mozila firefox (plug-ins?)

  • 5 February 2024
  • 1 reply
  • 55 views

Userlevel 2
Badge +9

I am experiencing difficulties with some recorders in the Mozila Firefox browser, at times during recording the message “Your Firefox plug-in is not installed or disabled. For troubleshooting help, visit the Automation Anywhere documentation and search for 'Firefox plug-in'” but I have already accessed the link below and both Firefox and the recorder package are in versions higher than the one with the known problem.

 

 

Does anyone know how I can solve it? I've already tried to install the plugin as stated in the AA documentation, but without success either!

Automation 360 - Seu plug-in do Firefox não está instalado ou desativado (automationanywhere.com)


1 reply

Userlevel 3
Badge +5

Hello @Polyana 8891

Thank you for sharing your question.

I would recommend that you submit a formal support ticket so of our support members can assist you with this.
To submit a support ticket, visit the Support Portal. (LINK)

If you are unable to access this page, please reach out to your account representative for troubleshooting assistance.

Rima Sengupta

Pathfinder Community Team

Reply