I am experiencing difficulties with some recorders in the Mozila Firefox browser, at times during recording the message “Your Firefox plug-in is not installed or disabled. For troubleshooting help, visit the Automation Anywhere documentation and search for 'Firefox plug-in'” but I have already accessed the link below and both Firefox and the recorder package are in versions higher than the one with the known problem.
![](https://uploads-us-west-2.insided.com/automationanywhere-en/attachment/838f0758-2c38-4432-9ff1-5e9a151884ea.png)
Does anyone know how I can solve it? I've already tried to install the plugin as stated in the AA documentation, but without success either!
Automation 360 - Seu plug-in do Firefox não está instalado ou desativado (automationanywhere.com)