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Augustin
Flight Specialist | Tier 4
June 18, 2024
Solved

Old indices error while updating control room from V27

  • June 18, 2024
  • 6 replies
  • 539 views

Hi everyone,

I have updated a control room that was on v24R2 to v27 without errors.

For context, the control room, database and elasticsearch are installed on the same windows VM.

I now want to update it from v27 to v30 but I get an error “Installer has detected that there are ElasticSearch indices that are old and cannot be migrated automatically. Setup will abort”.

 

I want to follow what has been explained here

However, I fail connecting to elasticsearch while it was possible beforehand -I have tried ports 47599, 47600, 9200, 9300)

When I go to the services, the Elastic Search service is shown active. It keeps on failing even I restart process.

On the other hand, the main website can still be reached and bots be run.

 

How can I solve this problem ?

    Best answer by Augustin

    This was solved by the automation anywhere support. I had to reset the elasticsearch username and password. Then I was able to go through the migation of ES.

    6 replies

    G
    goodgist
    Cadet | Tier 2
    June 18, 2024

    @Augustin 

    Please let me know if this helps..

    A
    AugustinAuthor
    Flight Specialist | Tier 4
    June 19, 2024

    @Augustin

    Please let me know if this helps..

    Hi Goodgist and thanks for your answer.

    Those GET/POST/DELETE requests is exactly what I want to do.

    Unfortunately I do not have a working url:port to send those requests.

    I have tried with postman and google chrome and do not get results when requesting localhost:45799 (or other posts)

    A
    AugustinAuthorAnswer
    Flight Specialist | Tier 4
    July 9, 2024

    This was solved by the automation anywhere support. I had to reset the elasticsearch username and password. Then I was able to go through the migation of ES.

    A
    Anandh 4466
    Cadet | Tier 2
    October 13, 2025

    Hi ​@Augustin Can you please share the procedure to reset the username and password . I have the exact same issue and unable to upgrade 

    A
    AugustinAuthor
    Flight Specialist | Tier 4
    October 13, 2025

    Hi ​@Augustin Can you please share the procedure to reset the username and password . I have the exact same issue and unable to upgrade 

    I am sorry, I don’t remember how we did. 

    Perhaps you should contact the support ?

    Padmakumar
    Premier Pathfinder | Tier 7
    Padmakumar
    Premier Pathfinder | Tier 7
    October 13, 2025

    Hi ​@Augustin Can you please share the procedure to reset the username and password . I have the exact same issue and unable to upgrade 

    If you have direct access to the Elasticsearch server:

    • Use the built-in tool:
    cd /usr/share/elasticsearch/bin
    ./elasticsearch-reset-password -u <username> -i

    Show more lines

    • Options:
      • -u → Username (e.g., elastic)
      • -i → Interactive mode (lets you set a custom password)
      • -a → Auto-generate a strong password
    • Ensure ES_PATH_CONF points to the correct config directory before running the command
    Padmakumar
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