@Felipe Oliveira :
1. Reboot the machine.
2. delete the device from the enterprise edition control room.
3. open the community edition.
4. Then, you can connect the device and see IF that communicates with the control room.
if you are still facing an issue then please create a support case
How to create a support case :
if you don't have access to the above link, email the AA Support team "firstname.lastname@example.org" to get access.
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