Question

Object Cloning capturing complete screen of ServiceNow tool

  • 11 January 2023
  • 5 replies
  • 101 views
A
Badge +1

Hi Team,

In ServiceNow when we are trying to clone a particular component, object cloning command is cloning the entire screen instead of a component in Chrome browser.

Request you to please help regarding the same.

5 replies

C
Rank
Userlevel 6
Badge +16

Hi @Aditi.D3 ,

I’d recommend trying Service Now APIs for your tasks which will be much easy and you no need to worry about Object Property changes.

Try ServiceNow package that comes as part of .27 release

You can use the ServiceNow package from Automation 360 to authenticate and perform several actions with records and attachments in ServiceNow tables.

Checkout below SNOW APIs documentation,

https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/build/applications/concept/api-rest.html

 

A
Badge +1

Hi @ChanduMohammad 

Thank you for the reply. As of now we are using AA version 11.3.5 for our development. Is it possible to use ServiceNow APIs with the same 

C
Rank
Userlevel 6
Badge +16

Yes @Aditi.D3 you can use AA 11x REST Web Service command for this, checkout below documentation to know more.

https://docs.automationanywhere.com/bundle/enterprise-v11.3/page/enterprise/topics/aae-client/bot-creator/commands/rest-web-service-command.html

Raul Jaimes
Userlevel 5
Badge +9

@Aditi.D3

Sounds complex using GUI. Take a tour to BotStore and check if there  is something can be useful for you or try the API approach described above but probably you will need to involve Salesforce admin team from your organization to API authorizations in order to use them.

https://botstore.automationanywhere.com/applications/servicenow

Regards

rbkadiyam
Rank
Userlevel 5
Badge +14

@Aditi.D3  I recommend to user A360 V27 for service now package

Ramesh B Kadiyam

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