Hi @Aditi.D3 ,

I’d recommend trying Service Now APIs for your tasks which will be much easy and you no need to worry about Object Property changes.

Try ServiceNow package that comes as part of .27 release

You can use the ServiceNow package from Automation 360 to authenticate and perform several actions with records and attachments in ServiceNow tables.

Checkout below SNOW APIs documentation,

https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/build/applications/concept/api-rest.html

Hi @ChanduMohammad 

Thank you for the reply. As of now we are using AA version 11.3.5 for our development. Is it possible to use ServiceNow APIs with the same 

Yes @Aditi.D3 you can use AA 11x REST Web Service command for this, checkout below documentation to know more.

https://docs.automationanywhere.com/bundle/enterprise-v11.3/page/enterprise/topics/aae-client/bot-creator/commands/rest-web-service-command.html

@Aditi.D3

Sounds complex using GUI. Take a tour to BotStore and check if there  is something can be useful for you or try the API approach described above but probably you will need to involve Salesforce admin team from your organization to API authorizations in order to use them.

https://botstore.automationanywhere.com/applications/servicenow

Regards

@Aditi.D3  I recommend to user A360 V27 for service now package