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Question

No response for BotAgent

  • November 28, 2023
  • 5 replies
  • 58 views
E
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since 11/20,my team's BR robot always occur this situation that (edge/google)program is stopped or No response from webpage.
Why this error comes? how to deal with it Or how should I investigate it ?

Is it related to the upgrade of version A360?

 

5 replies

Padmakumar
Premier Pathfinder | Tier 7
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  • Padmakumar
  • Premier Pathfinder | Tier 7
  • November 28, 2023

Hi @edcd ,

 

Which A360 environment you are having? Also, have you tried clearing the Browser cache and cookies?

 

Padmakumar
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  • edcd
  • Author
  • Cadet | Tier 2
  • November 28, 2023

It is several machines that have recently experienced this problem consecutively, rather than one machine repeating it. I want to find the cause and fix it
Does A360 environment refer to something like Runner bot?
those are Runner bot

Padmakumar
Premier Pathfinder | Tier 7
Forum|alt.badge.img+15
  • Padmakumar
  • Premier Pathfinder | Tier 7
  • November 28, 2023

It is several machines that have recently experienced this problem consecutively, rather than one machine repeating it. I want to find the cause and fix it
Does A360 environment refer to something like Runner bot?
those are Runner bot

 

No. By saying Environment, I meant whether it is Community Edition or Enterprise Edition (Cloud or On-Prem)

 
Padmakumar
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  • edcd
  • Author
  • Cadet | Tier 2
  • November 29, 2023

Enterprise Edition(Is it Cloud or  On-Prem? I'm not quite sure, does it matter)😐

Padmakumar
Premier Pathfinder | Tier 7
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  • Padmakumar
  • Premier Pathfinder | Tier 7
  • November 29, 2023

Enterprise Edition(Is it Cloud or  On-Prem? I'm not quite sure, does it matter)😐

 

Yes. If it is Cloud, then the Backend is fully managing by AA team. But for On-Prem, it will be by your Organization. 

 
Padmakumar
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