Question

No response for BotAgent

  • 28 November 2023
  • 5 replies
  • 25 views

Badge +1

since 11/20,my team's BR robot always occur this situation that (edge/google)program is stopped or No response from webpage.
Why this error comes? how to deal with it Or how should I investigate it ?

Is it related to the upgrade of version A360?

 


5 replies

Userlevel 7
Badge +13

Hi @edcd ,

 

Which A360 environment you are having? Also, have you tried clearing the Browser cache and cookies?

 

Badge +1

It is several machines that have recently experienced this problem consecutively, rather than one machine repeating it. I want to find the cause and fix it
Does A360 environment refer to something like Runner bot?
those are Runner bot

Userlevel 7
Badge +13

It is several machines that have recently experienced this problem consecutively, rather than one machine repeating it. I want to find the cause and fix it
Does A360 environment refer to something like Runner bot?
those are Runner bot

 

No. By saying Environment, I meant whether it is Community Edition or Enterprise Edition (Cloud or On-Prem)

 
Badge +1

Enterprise Edition(Is it Cloud or  On-Prem? I'm not quite sure, does it matter)😐

Userlevel 7
Badge +13

Enterprise Edition(Is it Cloud or  On-Prem? I'm not quite sure, does it matter)😐

 

Yes. If it is Cloud, then the Backend is fully managing by AA team. But for On-Prem, it will be by your Organization. 

 

Reply