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Hi everyone,

who knows how to solve this problem?

 

My Environment is Automation 360 build 21023.

 

What happend?

I checked in a bot into public workspace (gitlab repository is up to date).

I startet the bot unattendet

I canceled the bot

I tried to check out, to update missing closing times of message boxes.

 

Now I get the Error

Unexpected error has occurred during check Out exception: Did not find expected file Automation Anywhere/Bots/<Botname>/metadata/<randomfilename>.png

 

I tried the following

1.

I cloned it → that worked

I cannot copy the clone

 

2.

I export the public bot

Export start successful 

In Activity -> Historical

It failed with the same Error

 

3

I cannot export the clone

same as 2

 

4

I restart server and services

no change

 

Atthe Server I can find the folder with 2 png-files, but the one mentioned in the Error is not there.

 

What can I do to avoid rollback of the server to a day without my changes.

 

 

Hi @qhQ3o,

The root cause of your issue is the repository path containing “Automation Anywhere.” To resolve this, change the path to something like “AAEnterprise.” For more details, you can refer to this link.

After making the changes to the repository path, 

  1. Identify the Missing File: Note the exact path and name of the missing .png file from the error message.

  2. Create the Missing File: Manually create a .png file with the same name in the specified location. You can use any image editor to create a placeholder .png file if the actual image is not available.

Ref Link: https://apeople.automationanywhere.com/s/article/A360-On-Prem-Unable-to-checkout-because-of-missing-PNG-error-after-30-upgrade

Ref Link: https://apeople.automationanywhere.com/s/article/Best-practices-to-change-the-CR-server-repository-path-after-installation

You can create an AA support ticket, and they will be able to assist you.

 

 

 

Thank you.

Replacing the missing png with placeholder images solved the issue.

I had to change the foldername to shorten the pass. Then I uploaded /creatied  the missing files.

After that I changed the path to its original name.

 

After that I checkout, copied and rename the new bot to a shorter name.

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