I think some of the new functionality around Generative AI is awesome, but it seems that long-standing issues with the platform are thrown to the side in lieu of the new and shiny. I wish AA would hold true townhall style events to get feedback from those actually living and breathing (and trying to evangelize) the platform every day. I think the company would be surprised at some of the foundational issues that make it difficult to present A360 as the clear choice when compared to other platforms.
Currently we have this forum, but honestly aside from the constant Blog Posts with Comments turned off, most threads in this vein get a response of “we’re looking into that, thanks”. Try to open a Case through either a customer or partner portal, and you receive the same. I’d simply like to see an event, perhaps something on the schedule at Imagine, where the company is actually willing to listen to those who use the platform daily, both what they like and where there concerns are, and allow that to factor more into the roadmap moving forward. I know I have my list of things customers come to me about, and I am sure many others do as well.