i created a learning instance and i am able to upload files on the iq bot , it also shows on the learning instance that the file was read successfully. but when i use the download iq bot command i keep getting "call to the remote server was interrupted '! iqb.exception.generic!'."
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Hi @marlon mapula ,
Cause Below are the identified reasons :
Resolution/Workaround Possible Solutions :
Good day Chandu
all of the work around besides the 4 has been tried,
1, issue is when downloading the file , uploading does not cause any issue,
2, file is not open or in use when running the bot
3, file name and extension is added on the loop
5, im using my own account to develop and run the bot.
4, this one im not able to find the Download IQ bot Instance API can you provide further instruction for this ?
Please feel free to open a support case
having the same issue. did you ever found the solution?
Below are the identified reasons :
Download Files API which is used by the IQBot download command was downloading 100 files in a batch , since the Input files were large ranging between 49MB -30 MB the API was slow and was taking more time blocking Other threads.
Possible Solutions :
Batch size in IQBot command will be reduced from 100 files to 5 files to ensure larger files are downloaded with in 1 minute .
Upgrade and import bot-command-iqbot-2.1.0-SNAPSHOT.jar Package to fix the issue