Hi @Shruti Kirti​ ,

Could you please check the device status, whether the device is active or not

Can you remove the device from device pane and reconnect the bot agent, i had a similar issue earler, i followed the steps i mentioned and its resolved

Hello, I currently have the same problem, it gives an error when executing a bot.

the steps mentioned were carried out, but the error continues

Hello @Tamil Arasu​ ,

Yes the device was showing connected.

Issue was: Proxy was blocking the download of package from server to local. Checked it in NodeManager.logs.

Resolution: I has to reset the proxy and the BOT was able to download the relevant packages and execute the BOT.

Hello @Karla Cevallos​ ,

Please check the NodeManager.logs : C:\ProgramData\AutomationAnywhere\BotRunner\Logs\Node_Manager.log you should be able to identify the cause of the issue.

More details to get relevant logs: Automation 360: How to enable DEBUG logs for Bot Agent (automationanywhere.com)

In our case:

Issue was: Proxy was blocking the download of package from server to local. Checked it in NodeManager.logs.

Resolution: I has to reset the proxy and the BOT was able to download the relevant packages and execute the BOT.

Thankyou @sakthivel palanisamy​ .

I tried that but post that device was not getting connected.

Issue was: Proxy was blocking the download of package from server to local. Checked it in NodeManager.logs.

Resolution: I has to reset the proxy and the BOT was able to download the relevant packages and execute the BOT.

Thanks for the update! @Shruti Kirti​