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IQ Bot failing with error "The input file type pcx is not supported"

  • August 5, 2024
  • 5 replies
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Hi everyone,

 

I have configured an AARI process to extract PDF documents and on one of them I meet the error :

EXTRACT_FAILED - [Native] : 415 : UNSUPPORTED_INPUT_TYPE : The input file type pcx is not supported

However I can confirm it is a PDF file and not a PCX (I do not know what that means). Has anyone already faced this error ? I find nothing on Google. How could I solve that ?

 

Best regards,

Best answer by Augustin

I think I found the root cause of the error : the PDF seems to be a non-standard one.

I can open it with Firefox or Chrome viewer, but not with SumatraPDF or LibreOffice Draw.

5 replies

Tamil Arasu10
Most Valuable Pathfinder
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  • Tamil Arasu10Most Valuable Pathfinder
  • Most Valuable Pathfinder
  • August 6, 2024

Hi @Augustin,

The above error is occurred in specific file or remaining PDF files as well?

 

 
_Tamil_
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  • Augustin
  • Author
  • Flight Specialist | Tier 4
  • August 6, 2024

Hi @Augustin,

The above error is occurred in specific file or remaining PDF files as well?

 

 

Hi Tamil, only one PDF fails, all the others are extracted correctly.

I would like to show it, but it is a bill, I am not allowed to share it.

Tamil Arasu10
Most Valuable Pathfinder
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  • Tamil Arasu10Most Valuable Pathfinder
  • Most Valuable Pathfinder
  • August 6, 2024

The remaining files are extracted well so that 

Can you please try the error PDF file “ with Save As created as new file and uploaded to the IQ BOT” check the results.

 
_Tamil_
A
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  • Augustin
  • Author
  • Flight Specialist | Tier 4
  • Answer
  • August 6, 2024

I think I found the root cause of the error : the PDF seems to be a non-standard one.

I can open it with Firefox or Chrome viewer, but not with SumatraPDF or LibreOffice Draw.

Tamil Arasu10
Tamil Arasu10
Most Valuable Pathfinder
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  • Tamil Arasu10Most Valuable Pathfinder
  • Most Valuable Pathfinder
  • August 6, 2024

Nice catch..!

_Tamil_
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