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@betty Lin​ :

Welcome to A-People Community, a one-stop solution for all your RPA queries. Start your RPA journey with our introductory learning trail, Getting Started with RPA, which includes a collection of introductory RPA courses.

To explore more FREE RPA courses & quick tips, please click here: https://apeople.automationanywhere.com/s/topic/0TO2t000000TNX6GAO/did-you-know

if you still facing an issue please feel free to create a support case

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud