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In IQ bot upload/ download document, learning instance name>server name is not editable or clickable or choose able

  • January 17, 2023
  • 7 replies
  • 200 views
A
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when I click on the refresh button for the server name then the server name field of  the learning instance name is un editable and unclickable and display the following error while I have all role and rights from my admin

An unexpected problem occurred

If the problem persists, please contact your system administrator.

Best answer by ChanduMohammad

Hi @Arun Kumar98 

This is strange, i’d recommend placing a support case with AA  here for further assistance

This topic has been closed for replies.

7 replies

Tamil Arasu10
Most Valuable Pathfinder
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  • Tamil Arasu10Most Valuable Pathfinder
  • Most Valuable Pathfinder
  • January 17, 2023

Hi @Arun Kumar98 ,

Please check the other users they are also facing the same issue or your account only and please restart the Bot agent services and give it try.

 

 

_Tamil_
C
Most Valuable Pathfinder
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  • ChanduMohammadMost Valuable Pathfinder
  • Most Valuable Pathfinder
  • January 17, 2023

Hi @Arun Kumar98 

Can you update the package version and try again?

Chand
rbkadiyam
Premier Pathfinder | Tier 7
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  • rbkadiyam
  • Premier Pathfinder | Tier 7
  • January 17, 2023

@Arun Kumar98  may i know where exactly the server name is uneditable ?

 

 

Ramesh B Kadiyam
A
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  • Arun Kumar98
  • Author
  • Cadet | Tier 2
  • January 18, 2023
the highlighted field of learning instance name, when I click on a server instance and then go to select the server instance from the drop-down list, it is un-selectable and when I click on refresh it display the following error:

An unexpected problem occurred
If the problem persists, please contact your system administrator.

 

A
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  • Arun Kumar98
  • Author
  • Cadet | Tier 2
  • January 18, 2023

Hi @Arun Kumar98 

Can you update the package version and try again?

i did it but it won’t work.

 

C
Most Valuable Pathfinder
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  • ChanduMohammadMost Valuable Pathfinder
  • Most Valuable Pathfinder
  • Answer
  • January 18, 2023

Hi @Arun Kumar98 

This is strange, i’d recommend placing a support case with AA  here for further assistance

Chand
H
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  • Harsh854
  • Cadet | Tier 2
  • April 19, 2023
the highlighted field of learning instance name, when I click on a server instance and then go to select the server instance from the drop-down list, it is un-selectable and when I click on refresh it display the following error:

An unexpected problem occurred
If the problem persists, please contact your system administrator.

 

Bro, Is  your issue resolved yet?

Because I am facing the similar issue

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