Thanks good to know. Can you give me an example of how i can add an IP Range as not sure how to do this. Trouble i'm having is due to users working from home their ip addresses will change on a regular basis.

Hi @Conor Cullen​ ,

Yes, this setting ensures that access to the Cloud Control Room URL is only allowed from a specified list of designated IP addresses or subnets. Add IP address ranges in Classless Inter-Domain Routing (CIDR) format, multiple CIDR ranges can be added.

Checkout below documentation for more info,

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/administration/settings/cloud-add-addresses.html

Hi @Conor Cullen​ ,

PFB Ex,

Enter the address in x.x.x.x format and specify the subnet mask.

If you are not sure on this, I'd recommend opening a support ticket with AA using below link. You can loop your IT as well in the trails,

https://apeople.automationanywhere.com/s/support/p>

if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

hi ​@ChanduMohammad  ​@Tamil Arasu10 ,

 

I need to restrict access to my Cloud Control Room URL in the public environment. If I configure our company's ANF and NAT IPs under network settings, it will limit access to public usage as intended. However, in the event of an issue with our company IPs or a change in IPs, I might be unable to access the URL to log in and update the IP settings.

What steps should I take to address this scenario?

how can i login the and change the settings in via admin user since the ip got changed

Hi ​@Vaandu,

Secondary Access IPs: Configure a secondary set of IP addresses that can be used to access the Control Room. These can act as a backup in case your primary IPs fail.

VPN Setup: Implement a VPN that allows you to connect to your network securely from any location. This way, even if your IP changes, you can still access the Control Room through the VPN.

Admin User with Broad Access: Create an admin user account with broader access permissions that can bypass IP restrictions temporarily. This account should be used only in emergencies to update IP settings.

Automation Anywhere Support: Keep contact information for Automation Anywhere support handy. In case you are locked out, they can assist you in regaining access to your Control Room and updating the IP settings.