I'm trying to login in Control room but unable to login because of this error Please resolve it.

  • 7 March 2022
  • 7 replies

Error is

Either your username or your password is incorrect

This may be due to a misspelling or because your Caps Lock is on. To continue, please retype your username and password.

Code: UM1110

7 replies

Yes, I tried to reset the username and password. but didn't get any mail to reset it.

Userlevel 5
Badge +8

Hi @Mansi Tamrakar​ ,


Can you try resetting your password?

Userlevel 3
Badge +7

If you're using the enterprise version, please check with your admin user to reset the password.


For Community, you will receive a link to reset the password, please keep an eye on the spam/junk folder in the email box


Userlevel 5
Badge +8

Hi @Mansi Tamrakar​ ,


Which CR URL you are using Enterprise or Community Edition?

I'm using Community Edition URL.


Userlevel 5
Badge +8

Hi @Mansi Tamrakar​ ,


Can you check your SPAM Folder and try to reset the password again?

I am using community edition and waiting for mail from 3 hours.