Question

I'm trying to login in Control room but unable to login because of this error Please resolve it.

  • 7 March 2022
  • 7 replies
  • 10 views

Error is

Either your username or your password is incorrect

This may be due to a misspelling or because your Caps Lock is on. To continue, please retype your username and password.

Code: UM1110


7 replies

Yes, I tried to reset the username and password. but didn't get any mail to reset it.

Userlevel 5
Badge +8

Hi @Mansi Tamrakar​ ,

 

Can you try resetting your password?

Userlevel 3
Badge +7

If you're using the enterprise version, please check with your admin user to reset the password.

 

For Community, you will receive a link to reset the password, please keep an eye on the spam/junk folder in the email box

 

Userlevel 5
Badge +8

Hi @Mansi Tamrakar​ ,

 

Which CR URL you are using Enterprise or Community Edition?

I'm using Community Edition URL.

 

Userlevel 5
Badge +8

Hi @Mansi Tamrakar​ ,

 

Can you check your SPAM Folder and try to reset the password again?

I am using community edition and waiting for mail from 3 hours.

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