@Lisandro Baclini​ 

Hi Please refer to and follow the steps mentioned in the below link:

Download the Post Man API and follow the steps mentioned in the below article.

https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environments

After performing the steps delete the device and register the device.

If you are still facing an issue then please create a support case.

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

if you don't have access to the above link, email the AA Support team at "apeopleopsteam@automationanywhere.com" to get access.