Question

I can't cancel bots from the "in progress" section that are queued and it won't let me run again because I have one in progress

  • 12 July 2022
  • 1 reply
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I can't cancel bots from the "in progress" section that are queued and it won't let me run again because I have one in progress

1 reply

Userlevel 4
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@Lisandro Baclini​ 

 

Hi Please refer to and follow the steps mentioned in the below link:

 

Download the Post Man API and follow the steps mentioned in the below article.

 

https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environments

 

After performing the steps delete the device and register the device.

 

If you are still facing an issue then please create a support case.

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

 

if you don't have access to the above link, email the AA Support team at "apeopleopsteam@automationanywhere.com" to get access.

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