Hi All,
I have a bot stuck in In Progress activity. I tried resetting the bot runner device through the API but I am unable to authenticate my credentials. It gives an Access is Denied message when I try to authenticate through Postman. Please help. I am attaching a screenshot for your reference.
Hi
I noticed you’re having trouble with a bot stuck in the “In Progress” state and facing authentication issues with the API. I recommend checking out this page: https://community.automationanywhere.com/pathfinder-blog-85009/intro-to-control-room-api-with-postman-85035. It provides a comprehensive guide on using the Automation Anywhere Control Room API with Postman, including steps for authentication and testing different endpoints.
Additionally, if your password contains special characters, make sure to use escape characters when authenticating through the API. This can help prevent errors related to special characters being misinterpreted.
I hope this helps! Let me know if you need any further assistance.
Hi,
Thanks for the KB link. I tried the solution as per the KB but I am still getting the same error. Please help solve this issue
Thank you for your help. I was able to finally solve the issue through swagger. There was a version issue with the url I was using in Postman. Now the issue is solved.
Hi
You're welcome! I'm glad I could help.
If you need any more assistance or have other questions, feel free to ask.
Have a great day! 
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