Question

I am facing intermittent connectivity while connecting to the local device. After I login into my account,the device is changing from connected to disconnected status and vice-versa. I tried deleting and adding device but stil had the same issue.

  • 13 March 2022
  • 4 replies
  • 1 view

Can anybody help me to resolve this?

Thanks in advance.


4 replies

Userlevel 4
Badge +8

@Lavanya Gitta​ Hope you are not logged in twice with the same Runner account. Do you have a pattern of how frequently devices get Disconnected? Do you have this issue with all the Botagents connected to the same CR?

You may validate the WebSocket connectivity.

https://apeople.automationanywhere.com/s/article/How-to-validate-Websocket-connection/p>

The problem got fixed on its own.

Thanks for the Info.

 

Hi Sajith,

I see an error while loading this page.

 

Thanks,

Lavanya

Userlevel 4
Badge +8

Hello @Lavanya Gitta​  You will have to login to APeople portal to access KB article.

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